公文為政府治理的重要資產，更是政府機關政務溝通之重要工具。我國於1998年開始致力於電子化政府之推動，以網路替代馬路，使各機關的公文交換可以突破地域與時間的限制，也大幅提升政府行政效率。目前，公文電子交換系統已逾36,000個用戶，範圍包含政府機關、學校及民間公司行號、組織團體、立法委員辦公室等，影響層面極為深廣。因此，為公文交換提供快速、便捷、穩定、安全的環境，成為主管部門義不容辭的任務。
本研究目的在於提出便利、安全、信任且經濟的電子公文交換新架構。首先，本研究以交換系統之利益相關者為虛擬組織，藉由SWOT分析結果推導本研究之核心概念；其次，依文獻探討及作者實務經驗提出電子公文交換新架構；再根據新架構實作雛型系統，從系統安全性及效能驗證技術可行性；最後，進行便利性及成本效益之評估。
本研究所提出之電子公文交換架構主要是透過電子郵件系統提供便利又經濟的交換平台，並擴展電子公文到個人；藉由區塊鏈技術提供不可竄改及可信任的電子公文交換紀錄帳本；採用公開基礎金鑰電子憑證提供用戶實名註冊，以解決電子郵件身分偽冒、詐騙郵件議題；傳送或收取每份電子公文時，均須簽章驗章、加解密，以確保電子公文之保密性、完整性及不可否認性等需求。
本文研究主要貢獻包含：(1)整合電子郵件及區塊鏈發展電子公文交換架構，以降低維運成本及增加系統信任度。(2)具有雙重信任、不可否認性及確認送達效力。(3)終端用戶個人無須自行保管區塊鏈私鑰，亦無損交換紀錄安全信任程度。

Official documents are an important asset for government governance, and an essential tool for government agencies to communicate with each other. The theme of Electronic-Government has been promoted in Taiwan since 1998 by taking advantage of information technology and the Internet, so that the exchange of official documents between various agencies can eliminate geographical and time constraints, and it also greatly improves the administrative efficiency of the government. At present, the official document electronic exchange system has more than 36,000 users, including government agencies, schools, private companies, organizations, legislators' offices, etc., and the system's influence is extremely extensive. Therefore, providing a fast, convenient, stable, and secure environment for the exchange of official documents has become a duty-bound task for the competent authorities. The purpose of this study is to propose a new architecture for electronic document exchange that is convenient, secure, trusted, and economical. First of all, this research considers the stakeholders of the exchange system as a virtual organization, and deduces the research concept through SWOT analysis; secondly, based on the literature review and the author's practical experience, a new architecture of electronic document exchange is proposed; next, a prototype system is implemented based to the new architecture, and is verified for the technical feasibility from the perspective of system safety and performance; finally, the convenience and cost of the architecture is evaluated. The proposed architecture is mainly to provide a convenient and economical exchange platform through the email system, to expand electronic official documents to individuals; to provide an unalterable and trusted electronic document exchange record through blockchain technology; the public key infrastructure certificate authority’s certificate provides real-name registration for users to solve the problems of e-mail identity forgery and fraudulent mail; every electronic document sent or received must be signed, verified, encrypted and decrypted to ensure the confidentiality, integrity and non-repudiation of electronic documents. The main contributions of this research include: (1) integrating email and blockchain to develop an electronic document exchange architecture to reduce maintenance costs and increase system trust; (2) providing double trust, non-repudiation, and confirmation of delivery; (3) no need to keep the private keys of the blockchain for end users, which will not damage the security and trust of the exchange records.

誌謝辭 I
摘要 II
Abstract III
目 次 V
表 次 VII
圖 次 VIII
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 4
第三節 研究目的 5
第四節 研究範圍與限制 6
第五節 名詞解釋 7
第二章 文獻探討 12
第一節 公文電子交換技術發展 12
第二節 區塊鏈技術之可信任性 22
第三節 電子郵件技術之便利與安全 35
第三章 研究方法 44
第一節 研究概念 44
第二節 研究設計 48
第三節 研究流程 50
第四章 安全信任新架構及雛型系統實作 51
第一節 構思安全信任新架構 51
第二節 雛型系統實作 54
第三節 收發文作業處理 62
第四節 測試情境設計 65
第五節 實測公文收發 70
第五章 評估分析及討論 74
第一節 實測結果評估分析 74
第二節 區塊鏈架構討論 86
第三節 交換平臺討論 88
第六章 研究結論與建議 92
第一節 研究結論 92
第二節 研究貢獻 95
第三節 未來研究建議 97
參考文獻 99
附錄 雛型系統環境建構作業 110

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