|
Achrol, R. S., and Kotler, P. (1999), Marketing in The Network Economy, Journal of Marketing, 63(4), 146-163. Amaratunga, D., Baldry, D., Sarshar, M., and Newton, R. (2002), Quantitative and Qualitative Research in the Built Environment: Application of “Mixed” Research Approach, Work Study, 51(1), 17-31. APJII. (2019), APJII Survey, accessed on October 13, 2019, from https://apjii.or.id/survei2018s. ASEAN Up. (2019), Top 10 E-Commerce Sites in Indonesia 2019, accessed on July 03, 2019, from https://aseanup.com/top-e-commerce-sites-indonesia/. Ashley, P., and Boyd, B. W. (2006), Quantitative and Qualitative Approaches to Research in Environmental Management, Australasian Journal of Environmental Management, 13(2), 70-78. Bagozzi, R. P., and Yi, Y. (1988), On the Evaluation of Structural Equation Models, Journal of the Academy of Marketing Science, 16(1), 74-94. Bagozzi, R. P., Yi, Y., and Phillips, L. W. (1991), Assessing Construct Validity in Organizational Research, Administrative Science Quarterly, 421-458. Balaji, M. S. (2015), Investing in Customer Loyalty: The Moderating Role of Relational Characteristics, Service Business, 9(1), 17-40. Bell, D. R., Gallino, S., and Moreno, A. (2014), How to Win in an Omnichannel World, MIT Sloan Management Review, 56(1), 45. Bollen, K. A. (2014), Structural Equations with Latent Variables, John Wiley and Sons. Bowden, J. (2009), Customer engagement: A Framework for Assessing Customer-Brand Relationships: The Case of The Restaurant Industry, Journal of Hospitality Marketing and Management, 18(6), 574-596. Brynjolfsson, E., Hu, Y. J., and Rahman, M. S. (2013), Competing in the age of omnichannel retailing, MIT. Brynjolfsson, E., Hu, Y., and Rahman, M. S. (2009), Battle of The Retail Channels: How Product Selection and Geography Drive Cross-Channel Competition, Management Science, 55(11), 1755-1765. Calafell, G., Banqué, N., and Viciana, S. (2019), Purchase and Use of New Technologies among Young People: Guidelines for Sustainable Consumption Education, Sustainability, 11(6), 1541. Chau, P. Y. (1997), Reexamining a Model for Evaluating Information Center Success Using a Structural Equation Modeling Approach, Decision Sciences, 28(2), 309- 334. Chopra, S. (2016), How Omni-Channel Can Be The Future of Retailing, Decision, 43(2), 135-144. Collis, J., and Hussey, R. (2013), Business Research: A Practical Guide for Undergraduate and Postgraduate Students, Macmillan International Higher Education. Colquitt, J. A. (2001), On the Dimensionality of Organizational Justice: A Construct Validation of a Measure, Journal of Applied Psychology, 86(3), 386. Cravens, D. W., & Piercy, N. (2006), Strategic Marketing, New York: McGraw-Hill. Demko-Rihter, J., and Ter Halle, I. (2015), Revival of High Street Retailing–The Added Value of Shopping Apps, Amfiteatru Economic Journal, 17(39), 632-645. DeVellis, R. F. (2016), Scale Development: Theory and Applications, Sage Publications. Dillman, D. A., and Bowker, D. K. (2001), The Web Questionnaire Challenge to Survey Methodologists, Online Social Sciences, 53-71. E-conomy SEA. (2018), Southeast Asia's Internet Economy Hits an Inflection Point, accessed on July 03, 2019, from https://www.thinkwithgoogle.com/intl/en- apac/tools-resources/research-studies/e-conomy-sea-2018-southeast-asias- internet-economy-hits-inflection-point/. Everitt, B., and Skrondal, A. (2002), The Cambridge Dictionary of Statistics, Cambridge: Cambridge University Press. Field, A. (2009), Discovering Statistic Using SPSS, Dubai: Sage Publication Ltd. Fishbein, M., and Ajzen, I. (1977), Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research. Fornell, C., and Larcker, D. F. (1981), Evaluating structural equation models with unobservable variables and measurement error, Journal of marketing research, 18(1), 39-50. Frazer, M., and Stiehler, B. E. (2014), Omni-channel Retailing: The Merging of The Online and Off-line Environment, Global Conference on Business and Finance Proceedings (Vol. 9, No. 1, p. 655). Institute for Business and Finance Research. Garbarino, E., and Johnson, M. S. (1999), The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships, Journal of marketing, 63(2), 70-87. Gaski, J. F., and Nevin, J. R. (1985), The Differential Effects of Exercised and Unexercised Power Sources in a Marketing Channel. Journal of Marketing Research, 22(2), 130-142. Gault, R. H. (1907), A History of The Questionnaire Method of Research in Psychology, The Pedagogical Seminary, 14(3), 366-383. Grewal, D., Krishnan, R., Baker, J., and Borin, N. (1998), The Effect of Store Name, Brand Name and Price Discounts on Consumers' Evaluations and Purchase Intentions, Journal of Retailing, 74(3), 331-352. Hansen, R., and Sia, S. K. (2015), Hummel's Digital Transformation Toward Omnichannel Retailing: Key Lessons Learned, MIS Quarterly Executive, 14(2). Hasan, A. A. T. (2018), Customer Relationship Management (CRM) Practices of City Bank in Customer Retention Perspective in Bangladesh, Global Journal of Management and Business Research, 18(2), 15-24. Horna, J. (1994), The Study of Leisure: An Introduction, Oxford University Press. Howard, J. A., and Sheth, J. N. (1969), The theory of buyer behavior, New York, 63. Hu, L. T., and Bentler, P. M. (1999), Cutoff Criteria for Fit Indexes in Covariance Structure Analysis: Conventional Criteria Versus New Alternatives, Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1-55. Hübner, A., Kuhn, H., and Wollenburg, J. (2016), Last Mile Fulfilment and Distribution in Omni-Channel Grocery Retailing: A Strategic Planning Framework, International Journal of Retail and Distribution Management, 44(3), 228-247. Kamel, J. P., and Kay, M. (2011), Opening The Door to Omni-Channel Retailing, Apparel Magazine, 53(2), 1-4. Kassim, E. S., and Hussin, H. (2019), A Framework for Omni-channel Differentiation Strategy. Integrating The Information Delivery and Product Fulfilment Requirements, Exploring Omnichannel Retailing (pp. 251-265). Springer, Cham. Kersmark, M., and Staflund, L. (2015), Omni-channel Retailing: Blurring The Lines Between Online and Offline, Independent thesis Advanced level (degree of Master), 1-69. Kline, R. B. (1998), Software Review: Software Programs For Structural Equation Modeling: Amos, EQS, and LISREL, Journal of Psychoeducational Assessment, 16(4), 343-364. Kline, R. B. (2011), Principles and practice of structural equation, Modeling.(3nd.2011) Kraus, S. J. (1995), Attitudes and the Prediction of Behavior: A Meta-analysis of The Empirical Literature, Personality and Social Psychology Bulletin, 21(1), 58-75. Leeflang, P. S., Verhoef, P. C., Dahlström, P., and Freundt, T. (2014), Challenges And Solutions for Marketing in A Digital Era, European management journal, 32(1), 1-12. Li, H., and Kannan, P. K. (2014), Attributing Conversions in A Multichannel Online Marketing Environment: An Empirical Model and A Field Experiment. Journal of Marketing Research, 51(1), 40-56. Lomax, R. G., and Schumacker, R. E. (2004), A Beginner's Guide to Structural Equation Modeling, Psychology Press. MacGregor, R., and Vrazalic, L. (2005), Role of Small-Business Strategic Alliances in the Perception of Benefits and Disadvantages of E-Commerce Adoption in SMEs, Advanced Topics in Electronic Commerce, Volume 1 (pp. 1-27), IGI Global. Manheim, J. B., Rich, R. C., Willnat, L., and Brians, C. L. (2008), Empirical Political Analysis: Quantitative and Qualitative Research Methods, New York: Pearson Longman. Marshall, M. N. (1996), Sampling for Qualitative Research, Family Practice, 13(6), 522- 526. Matthews, B., and Ross, L. (2014), Research Methods, Pearson Higher Ed. McCarthy, E. J. (1964), Basic Marketing: A Managerial Approach, rev. ed, Homewood, IL: Richard D. Irwin. McQuarrie, E. F. (1998), Have Laboratory Experiments Become Detached from Advertiser Goals? A Meta-analysis, Journal of advertising research, 38(6), 15-16. Morgan, R. M., and Hunt, S. D. (1994), The Commitment-Trust Theory of Relationship Marketing, Journal of marketing, 58(3), 20-38. Needham, David. (1999), Business for Higher Awards, Heinemann. Nunnally, J. C. (1994), Psychometric theory 3E, Tata McGraw-Hill Education. Oxenfeldt, A. R. (2001), The Formulation of A Market Strategy, Marketing: Critical Perspectives on Business and Management, 3, 361. Piaw, C. Y. (2009), Statistik Penyelidikan Lanjutan: Ujian Regresi, Analisis Faktor dan Analisis Sem-Buku 5, Shah Alam: McGraw Hill (Malaysia), Curriculum Development Centre.(2004), Syllabus and Syllabus description. Retrieved June, 29(2011), 13-33. Rahayu, R., and Day, J. (2015), Determinant Factors of E-commerce Adoption by SMEs In Developing Country: Evidence From Indonesia, Procedia-Social and Behavioral Sciences, 195, 142-150. Rayport, J. F., and Jaworski, B. J. (2001), Cases in E-commerce, McGraw-Hill Higher Education. Rigby, D. (2011), The Future of Shopping, Harvard business review, 89(12), 65-76. Schmitt, B. (1999), Experiential Marketing, Journal of marketing management, 15(1-3), 53-67. Singh, M. (2012), Marketing Mix of 4P’s for Competitive Advantage, IOSR Journal of Business and Management, 3(6), 40-45. Stevens, J. P. (2012), Applied Multivariate Statistics for The Social Sciences, Routledge. Stone, M., Hobbs, M., and Khaleeli, M. (2002), Multichannel Customer Management: The Benefits and Challenges, Journal of Database Marketing and Customer Strategy Management, 10(1), 39-52. Strauss, J., and Frost, R. (2008), E-marketing, Prentice Hall Press. Suh, J. C., and Youjae, Y. (2006), When Brand Attitudes Affect The Customer Satisfaction‐Loyalty Relation: The Moderating Role of Product Involvement, Journal of Consumer Psychology, 16(2), 145-155. Taylor, S., and Todd, P. A. (1995), Understanding Information Technology Usage: A Test of Competing Models, Information Systems Research, 6(2), 144-176. Trautmann, H., Vossen, G., Homann, L., Carnein, M., and Kraume, K. (2017), Challenges of Data Management and Analytics on Omni-channel CRM (No. 28), Working Papers, ERCIS-European Research Center for Information Systems. Trochim, W. M. (2006), Theory of Reliability. Ullman, J. B., Tabachnick, B. G., and Fidell, L. S. (2001), Using Multivariate Statistics, Structural Equation Modeling, 653-771. Utomo, I. B., Amrison, and Bustomi. (2018), Model of Purchase Decision : A Study on Consumer of Produgen Brand Milk Product, International Journal of Economics, Business and Management Research, 2(2), 507–514. Verhoef, P. C., Kannan, P. K., and Inman, J. J. (2015), From Multi-Channel Retailing to Omni-Channel Retailing: Introduction to The Special Issue on Multi-Channel Retailing, Journal of Retailing, 91(2), 174-181. Wanninayake, W. M. C. B., and Randiwela, P. (2008), Consumer Attractiveness Towards Green Products of FMCG Sector: An Empirical Study, Proceedings of the Oxford Business and Economics Conference, Oxford: UK. Winter, G. (2000), A Comparative Discussion of The Notion of Validity in Qualitative and Quantitative Research, The Qualitative Report, 4(3), 1-14. |