受到新冠肺炎疫情的影響，我國在國際商港入出口的港埠作業亦受到衝擊，花蓮商港在客、貨運受到疫情影響出現之變化，由本研究探討之內容，對於花蓮港之恢復力策略擬定及相關作為，透過管理單位各項業務之領導階層以及專家學者之問卷調查，配合層級分析法，除了解港口所應、須強化之特殊定位，藉由疫情應對方式，或為花蓮港發展訂定不同優先程度之努力目標。
本研究為探討花蓮商港營運之營運策略，受到新冠肺炎疫情影響之下，提供未來經營參考之依據，並試為港埠經營提供多重視角之思維。因花蓮商港之定位，面對非預期中斷事件如新冠肺炎疫情，已現有制定之港口緊急應變演練，除為針對基礎設施、物理建設遭破壞等中斷事件，有關人力層面，不管是穩健度、速度、備援性、資源豐富性等構面，亦應求完備。雖然花蓮商港之吞吐量、產值相對落後國內其他國際商港，亦未經營貨櫃裝卸業務，當他國國際港口深受作業人力不足及船舶貨物航程延遲等等之影響時，另發展為跳島郵輪之掛靠港之一，其所展現出恢復力策略並無相對弱勢，更有逆勢趨勢，本研究之結果或可參考，並足為後續研究。花蓮商港因應疫情亦做出經營策略調整，包括成為國際郵輪靠港之一，雖舒緩部分疫情帶來的收入下降情形，惟隨著疫情嚴峻發展致航程中斷情形，反而出現客運收入不穩狀況，另外，在經營旅客場站部分，包含旅客接駁方式、硬體棧橋設計、周邊配套規劃等項目，與它港相比，在資源豐富性部分，未來仍有改善空間。

The impact of new corona pneumonia epidemic, causing the shipping work at Taiwan's international commercial port more difficult, Using questionnaire to transparency management class and scholars, compounded AHP method,Trying to understand Priority level of Hualien Port’s resilience strategy.
This study provides a basis aspect of Hualien port management above the impact of COVID-19 epidemic, and tries to provide a multi-perspective thinking for port operations. Due to the positioning of Hualien as a commercial port, facing unexpected disruption events such as COVID-19 epidemic, emergency response drills of Hualien Port have been formulated. The aspects of robustness, rapidity ,redundancy, and resourcefulness should also be complete. Although the throughput amount of Hualien port way lower behind the other international commercial ports, and it does not run container loading(unloading) business, when the international ports of other countries are deeply influenced by the shortage of operating manpower and delay of the voyage of ships and cargoes, cruise shipping business was developed insteadly. The resilience strategy shown it not relatively weak, but has a contrarian trend. The results of this study may be referenced and sufficient for follow-up research. In response to the epidemic, Hualien Port has also adjusted its business strategy, including becoming one of the ports of cruise shipping. Though some of the income declines caused by the epidemic have been alleviated, the epidemic became severe as time goes by has led to the interruption of voyages, which resulted in unstable income of Hualien Port. In addition, in the part of managing passenger terminals, including passenger connection methods, trestle hardware-design, supporting planning and etc., compared with other ports, there is still room for improvement in the future in terms of resourcefulness.

謝辭 1
中文摘要 3
Abstract 5
目錄 7
圖目錄 9
表目錄 11
第一章　緒論 13
第一節 研究背景及動機 13
第二節 研究目的與問題 13
第三節 名詞與解釋 14
第四節 研究範圍與限制 15
第五節 研究流程 15
第二章　文獻回顧 17
第一節 花蓮商港歷史沿革與發展 17
第二節 新冠肺炎疫情演變（國際部分） 19
第三節 新冠肺炎疫情演變（國內部分） 26
第四節 花蓮商港的經營現況 30
第三章　研究方法 45
第一節 恢復力定義與理論 45
第二節 分析階層程序法(Analytic Hierarchy Process, AHP) 48
第四章　研究整理及分析 53
第一節 資料來源及處理 53
第二節 問卷發放與回收 53
第三節 問卷數據分析 54
第五章　結論與建議 59
參考文獻 62
附錄 67

Baker, J. (2020). World boxship fleet update: Idle summer days. Retrieved from Lloyd's List: https://lloydslist.maritimeintelligence.informa.com/LL1132580/World-boxship-fleet-update-Idle-summer-days
C.Perrings. (1994). Ecological Resilience in the Sustainability of Economic Development. Paris: International Symposium on Models of Sustainable Development.
C.S.Hollings. (1973). Resilience and Stability of Ecological Systems.
Christopher M., and H. Peck. (2004). Building the Resilient Supply Chain. International Journal of Logistics Management, Vol. 15, No. 2, pp.1-13.
Ghosh, I. (2020). The Road to Recovery: Which Economies are Reopening? Retrieved from Visual Capitalist: https://www.visualcapitalist.com/the-road-to-recovery-which-economies-are-reopening-covid-19/
Gibson C. C., E. Ostrom, and T. K. Ahn. (2000). The Concept of Scale and the Human Dimensions of Global Change: A Survey. Ecological Economics, Vol. 32, No. 2, pp. 217-239.
GodschalkD. (2003). Urban Hazard Mitigation: Creating Resilient Cities. Natural Hazards Review, Vol. 4, No. 3, pp. 136-143.
J.Fiksel. (2006). Sustainability and Resilience: Toward a System Approach. Sustainability: Science, Practice, and Policy, Vol. 2, No. 2, pp.14-21.
McCown, J. (2020). Commentary: Coronavirus will significantly impact US container imports in March. Retrieved from American Shipper: https://www.freightwaves.com/news/coronavirus-will-significantly-impact-us-container-imports-in-march
Michel Bruneau,M.EERI,Stephanie E. Chang,M.EERI, Ronald T. (2003). A Framework to Quantitatively Assess and Enhance the Seismic Resilience of Communities.
Miller-Hooks, E., X. Zhang, and R. Faturechi. (2012). Measuring and Maximizing Resilience of Freight Transportation Networks. Computers and Operations Research, Vol. 39, 頁 1633-1643.
Murry-Tuite. (2006). A Comparison of Transportation Network Resilience under Simulated System Optimum and User Equilibrium Conditions.
R.Dorbritz. (2011). Assessing the Resilience of Transportation Systems in Case of Large-scale Disastrous Events. Proceedings of the 8th International Conference on Environmental Engineering, Vilnius, Lithuania, pp. 1070-1076.
Reggiani A., P. Nijkamp, and T. de Graaff. (2002). Resilience: An Evolutionary Approach to Spatial Economic Systems. Networks and Spatial Economics, Vol. 2, pp. 211-229.
SaatyT.L. (1980). The Analytic Hierarchy Process.
Sharpe, A. (2020). Container vessel orders fall to lowest in a decade. Retrieved from Lloyd's List: https://lloydslist.maritimeintelligence.informa.com/LL1132517/Container-vessel-orders-fall-to-lowest-in-a-decade
SheffiY. (2005). The Resilient Enterprise Overcoming Vulnerability for Competitive Advantage. Cambridge, MA: MIT Press.
Susan Lund,James Manyika,Jonathan Woetzel,Ed Barriball,Mekala Krishnan,Knut Alicke,Michael Birshan,Katy George,Sven Smit,Daniel Swan,Kyle Hutzler. (2020). Risk, resilience,and rebalancing in global value chains. McKinsey Global Institute.
Teodoro, A. (2020). Changing lanes: Carriers’ regional strategies. Retrieved from MDS Transmodal: https://www.mdst.co.uk/changing-lanes-carriers-regional-strategies
Tierney K., and M. Bruneau. (2007). Conceptualizing and Measuring Resilience: A Key to Disaster Loss Reduction. TR News Vol.250, 頁 14-17.
支梔、徐劍華. (2020). 恐慌性災情正在重塑全球貿易. 航貿週刊.
支梔、徐劍華. (2020). 新冠疫情對中國大陸國際貨運行業的影響. 航貿週刊.
支梔、黃逸君. (2020). 航運業受新冠疫情衝擊，託運人需要及早籌畫後備承運人. 航貿週刊.
王沈劍、支梔. (2020). 歐美港口輸送量全面止跌回升. 航貿週刊.
王沈劍、江南蒓. (2020). 抗疫防護物資取代乘客成為航空公司的主要業務. 航貿週刊.
王沈劍、江南蒓. (2020). 新冠疫情和貿易戰對世界貿易的影響. 航貿週刊.
李重一、韋鳳華、徐劍華. (2020). 新冠疫情下貨櫃航運業船隊運力現狀及未來預期. 航貿週刊.
李重一、韋鳳華、徐劍華. (2020). 新冠病毒疫情擾亂了美中第一階段貿易協定成果的進程. 航貿周刊.
林侑璇、黃若筠、游凱迪、盧靜敏、李婉萍、黃志傑、林詠青、郭俊賢、何麗莉. (2020). 臺灣COVID-19邊境檢疫措施與成果. 疫情報導.
高航、王沈劍、徐劍華. (2020). 新冠疫情對航運業的全方位長期影響. 航貿周刊.
陳添枝、顧瑩華. (2020). COVID-19對全球產業供應鏈的影響及臺灣的挑戰. 經濟前瞻.
臺灣港務股份有限公司花蓮港務分公司. (2020). 花蓮港沿革. Retrieved from 臺灣港務股份有限公司花蓮港務分公司官方網站: https://hl.twport.com.tw/chinese/cp.aspx?n=2E807555387F0699
臺灣港務股份有限公司花蓮港務分公司船舶繫泊作業要點. (2020年12月03日). 臺灣港務股份有限公司花蓮港務分公司.
衛生福利部疾病管制署. (2020). 新冠肺炎疾病介紹. Retrieved from 衛生福利部疾病管制署官方網站: https://www.cdc.gov.tw/Category/Page/vleOMKqwuEbIMgqaTeXG8A