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作者:Geraldus Hansen Adhipurusa
作者(英文):Geraldus Hansen Adhipurusa
論文名稱:Improving Logistics Service Quality based on Blockchain Concepts from Consumer Perspectives
論文名稱(英文):Improving Logistics Service Quality based on Blockchain Concepts from Consumer Perspectives
指導教授:陳正杰
指導教授(英文):Chen-Cheng Chieh (Frank)
口試委員:黃郁文
蔡豐明
口試委員(英文):Hwang Juh-Wen
Tsai Feng Ming
學位類別:碩士
校院名稱:國立東華大學
系所名稱:運籌管理研究所
學號:611037010
出版年(民國):112
畢業學年度:111
語文別:英文
論文頁數:76
關鍵詞(英文):logisticsservice qualityblockchain technologyconsumer perspectiveKano model
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This master thesis explores the potential of blockchain technology in enhancing logistics service quality from the consumer perspective. We initially collect secondary data from research databases to gain a comprehensive understanding of the current state of blockchain technology in the logistics industry. By applying the Kano model analysis, the study identifies the attributes that consumers prioritize in terms of logistics service quality. Findings in this research address that Ease of Verification, Tracking Information, Ease of Payment, Order Placing, and Process Speed are attributes most valued by consumers in logistics service quality. The findings provide valuable insights for logistics service providers, enabling them to implement blockchain technology and improve their service quality to gain a competitive advantage in the logistics market.
List of Tables vii
List of Figures viii
Chapter 1: Introduction 1
1.1 Research Background and Motivation 1
1.2 Research Objectives 2
1.3 Research Contribution 4
1.4 Research Scope 5
1.5 Research Procedure 6
Chapter 2: Literature Review 9
2.1 Blockchain Technology 9
2.2 Blockchain in Logistics 10
2.3 Blockchain Implementation Process 11
2.4 Reasons to Adopt Blockchain 13
2.5 Challenges in Implementing Blockchain 19
2.6 Blockchain Applications and Success Stories 26
2.7 Logistics Service Quality (LSQ) 29
2.8 Kano Method 30
Chapter 3: Methodology 35
3.1 Research Questions 35
3.2 Questionnaire Formal Design 35
3.3 Research Instruments 37
Chapter 4: Result and Discussion 41
4.1 Respondents Demographic 41
4.2 Validity and Reliability Test 42
4.3 Classification of Service Attributes 45
4.4 Respondents’ Comments on Logistics Service 47
4.5 Kano Effective Improvement Area Result Analysis Based on Blockchain Concepts 49
4.6 Kano Result Analysis in Must Have Category Based on Blockchain Concepts 50
4.7 Kano Result Analysis in One-Way Category Based on Blockchain Concepts 52
Chapter 5: Conclusion 55
5.1 General Conclusion 55
5.2 Managerial Implications 56
5.3 Research Limitations 57
5.4 Future Research Reference 59
References 61
Appendix 75



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